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Before You Order (Please Read)


We might look like a slick big business (thanks to virtual reality), but we're really very small (see About Us). Most of our pieces are made to order, and we never know how many orders, of what pieces, we will receive on any given day. 

We also really hate to disappoint anyone, so please take a minute and read the FAQ's below.
If you have questions of your own, please feel free to contact us

 

 
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Q: How long will my order take to arrive?
A: From several days to several weeks.

If timing is important, please call or email us to let us know an exact need-by date.
(You can also indicate this on the order form.)
We can usually accommodate you and will let you know either way.

 

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Q: What shipping services do you use?
A. We normally ship (via Priority Mail) twice weekly. We can also use FedEx or UPS if you prefer.

You will get a tracking number via email when your order ships.
  Our shipping charges are calculated via an algorithm, sometimes resulting in customers being over-charged. (Sometimes they are under-charged.) While we are trying to figure out how to fix this, we will be refunding the difference for over-charges.  If you are under-charged, well, that's your good luck and our bad. 

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Q: Do you accept International orders?
A: Yes indeed. But please be advised that it can take up to 6 weeks to get to you. We might also have to add additional shipping charges (but not without your permission).


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Q: What if I am disappointed?
A. If a piece does not meet your expectations, please email us or call us within 10 days after you receive it and we will issue a full refund or replacement upon receipt of your returned item. We will also send you a postpaid return shipping label.


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Q: Can I order offline?
A: We happily accept personal checks and will securely process Credit Cards over the phone. 

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Q: Are your pieces available in retail stores?
A. No. Although one shop in our town does offer them, we've finally decided (after a lot of trials) that we're simply not equipped to wholesale. That could change in the future, but for now it's just here: Fernwood Botanical Gardens.  


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We'll be posting more questions here as they come in.